An item is only considered a complaint if the student believes that City Vision University is not following its own policies, DEAC standards, state or federal laws. Students that have concerns that do not meet this definition should work with City Vision staff to resolve them without the formal process described below.
We recommend that students follow the following process to resolve complaints.
Our accreditor DEAC has an “Online Complaint System” that enables individuals to file a complaint directly from the DEAC website. The complaint form may be found at http://www.deac.org/Student-Center/Complaint-Process.aspx. All complaints should be submitted using this form. For those who cannot access the Internet, written complaints will be accepted provided they include the complainant’s name and contact information and a release from the complainant(s) authorizing the Commission to forward a copy of the complaint, including identification of the complainant(s) to the institution. Where circumstances warrant, the complainant may remain anonymous to the institution, but all identifying information must be given to DEAC. Written complaints must contain the following: the basis of any allegation of noncompliance with DEAC standards and policies; all relevant names and dates and a brief description of the actions forming the basis of the complaint; copies of any available documents or materials that support the allegations; a release authorizing the Commission to forward a copy of the complaint, including identification of the complaint(s) to the institution. In cases of anonymous complaints or where the complainant requests for his/her name to be kept confidential, the Commission considers how to proceed and whether the anonymous complaint sets forth reasonable and credible information that an institution may be in violation of the Commission’s standards and whether the complainant’s identify is not necessary to investigate.
City Vision is licensed out of Missouri. To file a complaint you need to make a phone call to the MDHE at 573-751-2361 to indicate a desire to file a complaint. If the MDHE decides it will hear your complaint, it will direct you to a form in which to make the formal complaint.
The following contact information may be used to register a complaint against City Vision University with your state of residence. Be advised that most states will require a student to have attempted to resolve any complaints through the college’s own complaint process before contacting a state agency to request its intervention.
Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
http://www.accs.cc/newlicense/Complaints.aspx
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
customer.service@alaska.gov
Alaska Office of Attorney General Consumer Protection Unit
1031 W. Fourth Avenue, Suite 200
Anchorage, AK 99501
http://www.law.state.ak.us/pdf/consumer/FORM_complaint.pdf
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
http://azppse.state.az.us/student_info/compliance.asp
Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201
http://sbpce.arkansas.gov/students/Pages/complaintProcess.aspx
Arkansas State Board of Private Career Education
501 Woodlane, Suite 312S
Little Rock, AR 72201
http://www.sbpce.org/complaint_process.html
Department of Consumer Affairs
Consumer Information Division
1625 North Market Blvd., Suite N 112
P.O. Box 980818
Sacramento, CA 95834
833-942-1120
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
http://highered.colorado.gov/Academics/Complaints/default.html
Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
Connecticut Department of Consumer Protection
165 Capitol Avenue
Room 110
Hartford CT 06106
http://www.ct.gov/dcp/cwp/view.asp?a=1629&Q=274424
Consumer Complaint Hotline: (800) 842-2649
Delaware Higher Education Office
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington, DE 19801-3509
Delaware Attorney General
Consumer Protection Wilmington:
820 N. French Street 5th floor
Wilmington, DE 19801
consumer.protection@state.de.us
District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002
http://osse.dc.gov/publication/education-licensure-commission-public-complaint-form
Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
http://www.fldoe.org/cie/complaint.asp
Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
(770) 414-3300
http://www.gnpec.org
http://rules.sos.state.ga.us/docs/392/5/06.pdf
Hawaii State Board of Education
P.O. Box 2360
Honolulu Hawaii 96804
http://hawaii.gov/dcca/ocp/consumer_complaint
Idaho State Board of Education
State Coordinator for Private Colleges and Proprietary Schools
Attn: Harvey W. Lyter III, MBA
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
Illinois Board of Higher Education
431 East Adams,
2nd Floor
Springfield, Illinois 62701-1404
Institutional Complaint Hotline: (217) 557-7359
Illinois State Board of Education
100 N. 1st Street
Springfield, Illinois 62777
http://webprod1.isbe.net/contactisbe/
Illinois Attorney General Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
http://www.illinoisattorneygeneral.gov/about/email_consumers.jsp
http://www.illinoisattorneygeneral.gov/consumers/conscomp.pdf
Consumer Fraud Hotline: (800) 243-0618
Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis IN 46204
http://www.in.gov/cpe/files/sf39280-complaint.pdf
Iowa Student Aid Commission
603 E. 12th Street
5th Floor
Des Moines, IA 50319
https://www.iowacollegeaid.gov/content/constituent-request-review
Kansas Board of Regents
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368
http://www.kansasregents.org/resources/PDF/524‐ComplaintProcedureandForm.pdf
Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512
http://www.cpe.ky.gov/forstudents/consumercomplaints/
Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319
http://bpe.ky.gov/Applications%20and%20Forms/Form%20to%20File%20a%20Complaint.pdf
Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, Kentucky 40601-3449
http://ag.ky.gov/civil/consumerprotection/complaints/Pages/default.aspx
Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821-3677
http://www.regentsfiles.org/assets/docs/ProprietarySchools/StudentComplaintProcedure.pdf
Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, ME 04333-0023
Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml
Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202a
410-528-8662 or 888-743-0823 (toll free)
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
http://www.mass.edu/forstudents/complaints/complaintprocess.asp
Michigan Department of Labor & Economic Growth
Office of Postsecondary Services
Proprietary School Unit Staff
201 N. Washington Sq.
Lansing, MI 48913
http://www.michiganps.net/complaint.aspx
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
http://www.ohe.state.mn.us/oheContactForm.cfm
Minnesota Attorney General’s Office
1400 Bremer Tower 445 Minnesota Street
St. Paul, MN 55101
http://www.ag.state.mn.us/ElectronicForms/ComplaintForm.pdf
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211
Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453
Consumer Protection Division Office of the Attorney General
State of Mississippi
P.O. Box 22947
Jackson, Mississippi 39225-2947
Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201
Montana Office of Consumer Protection
2225 11th Avenue P.O. Box 200151
Helena, MT 59620-0151
https://doj.mt.gov/consumer/
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Nebraska Department of Education
Investigations Office
301 Centennial Mall South
P.O. Box 98987
Lincoln, NE 68509-4987
Nebraska Attorney General
Consumer Protection Division
2115 State Capitol Lincoln, NE 68509
http://www.ago.state.ne.us/consumer/emailforms/consumer_complaint.htm
Consumer Protection Hotline: (800) 727-6432
Nevada Commission on Postsecondary Education
3663 East Sunset Road
Suite 202
Las Vegas, Nevada 89120
http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm
New Hampshire Postsecondary Education Commission
3 Barrell Court #300
Concord, NH 03301-8531
http://www.nh.gov/postsecondary/complaints
New Jersey Commission on Higher Education
PO Box 542
Trenton, NJ 08625
New Jersey Department of Labor and Workforce Development
1 John Fitch Plaza
P.O. Box 110
Trenton, NJ 08625-0110
schoolapprovalunit@dol.state.nj.us
http://lwd.dol.state.nj.us/labor/forms_pdfs/edtrain/Conflict%20Resolution%20Questionnaire.pdf
New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, New Jersey 07102
http://www.nj.gov/oag/ca/complaint/ocp.pdf
New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
http://hed.state.nm.us/institutions/complaints.aspx
New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine Albany, NY 12234
http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
New York Bureau of Proprietary School Supervision
New York State Education Department
99 Washington Avenue, Room 1613 OCP
Albany, New York 12234
New York State Department of State
Division of Consumer Protection
Consumer Assistance Unit
5 Empire State Plaza – Suite 2101
Albany, New York 12223-1556
https://www1.consumer.state.ny.us/cpb/CauComplaintForm.html
North Carolina Community College System Office of Proprietary Schools 200 West Jones St.
Raleigh, North Carolina 27603
http://www.nccommunitycolleges.edu/Proprietary_Schools/complaints.htm
North Carolina Consumer Protection
Attorney General’s Office Mail Service Center 9001 Raleigh, NC 27699-9001
http://www.ncdoj.gov/getdoc/59be4357-41f3-4377-b10f-3e8bd532da5f/Complaint-Form.aspx
North Dakota Department of Career and Technical Education
State Capitol – 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
North Dakota Consumer Protection Division
Office of Attorney General
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
http://www.ag.state.nd.us/cpat/PDFFiles/SFN7418.pdf
Ohio State Board of Career Colleges and Schools
35 East Gay Street, Suite 403
Columbus, OH 43215-3138
http://scr.ohio.gov/LinkClick.aspx?fileticket=%2bwaKHWPRAH8%3d&tabid=68
Ohio Board of Regents
30 East Broad Street, 36th floor
Columbus, OH 43215-3414
Ohio Attorney General
Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400
http://www.ohioattorneygeneral.gov/consumercomplaint
Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
Oklahoma State Board of Private Vocational Schools
3700 Classen Boulevard
Suite 250
Oklahoma City, OK 731182864
Oklahoma Office of the Attorney General
Consumer Protection Unit Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
http://www.oag.state.ok.us/oagweb.nsf/ccomp.html
Oregon Office of Degree Authorization
1500 Valley River Drive
Suite 100
Eugene, OR 97401
Oregon Department of Education
Private Career Schools Office
255 Capitol Street NE
Salem, OR 97310-0203
https://justice.oregon.gov/forms/consumer_complaint.asp
Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
http://www.doj.state.or.us/finfraud/pdf/concompform.pdf
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
http://www.attorneygeneral.gov/uploadedFiles/Complaints/BCP_Complaint_Form.pdf
Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR San Juan, PR
00910-1900 00910-1900
Puerto Rico Department of Justice
PO 9020192
San Juan, Puerto Rico
00902-0192 00902-0192
Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street Providence, RI 02903
Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street Providence, RI 02903
http://www.riag.state.ri.us/documents/consumer/ConsumerComplaintForm.pdf
South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201
http://www.che.sc.gov/Portals/0/CHE_Docs/academicaffairs/license/complaint_procedures_and_form.pdf
South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545
South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3 Pierre SD 57501-8053
http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx
Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
http://www.tn.gov/thec/Divisions/LRA/PostsecondaryAuth/Complaint%20Form.rtf
Texas Workforce Commission
Career Schools and Colleges – Room 226-T
101 East 15th Street
Austin, Texas 78778-0001
http://www.twc.state.tx.us/svcs/propschools/ps401a.pdf
Texas Higher Education Coordinating Board
P.O. Box 12788
Austin, Texas 78711
http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D
The web address for the rules governing student complaints – Title 19 of the Texas Administrative Code, Sections 1.110‐1.120:
http://info.sos.state.tx.us/pls/pub/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
http://consumerprotection.utah.gov/complaints/index.html
Vermont Department of Education
120 State Street
Montpelier, VT 05620-2501
Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001
http://www.uvm.edu/consumer/?Page=complaint.html
State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219
http://www.schev.edu/forms/StudentComplaintInformation.pdf
Washington Higher Education Coordinating Board
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430
http://www.wsac.wa.gov/protecting-education-consumers
Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105
http://www.wtb.wa.gov/PCS_Complaints.asp
Washington State Office of the Attorney General
1125 Washington Street SE
PO Box 40100
Olympia, WA 98504-0100
https://fortress.wa.gov/atg/formhandler/ago/ContactForm.aspx?subject=Consumer%20Protection
https://fortress.wa.gov/atg/formhandler/ago/ComplaintForm.aspx
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston WV 25301-2800
Community and Technical College System of West Virginia
1018 Kanawha Blvd. E., Ste. 700
Charleston WV 25301
West Virginia Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
http://www.wvago.gov/publicresource.cfm
Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
P.O. Box 8696
Madison, WI 53708
http://eab.state.wi.us/resources/complaint.asp
Wyoming Department of Education
2300 Capitol Avenue nd
Hathaway Building, 2 Floor
Cheyenne, WY 82002-0050
Attorney General’s Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002
http://edu.wyoming.gov/Programs/schools/private_school_licensing.aspx
This list includes contact information for the relevant state agencies for all 50 states, DC, and Puerto Rico.
This list should not be construed as informative of what agencies regulate City Vision or the states in which the college is licensed or required to be licensed. States, through the relevant agencies or Attorney General’s Offices, will accept complaints regardless of whether the institution is required to be licensed in that state.
