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Course 404 - Case Management

SKU: CVC 404

Course 404 - Case Management (3 credits) 

The course is designed as an introductory course for non-professionally trained staff doing case management in faith-based homeless shelters. Emphasis is placed on the need for practical knowledge and application. Content underlines universal standards of case management methodology.


Professor: Michael Liimatta

Learning Objectives for this Course

Week One

Orientation to Case Management

  • Working knowledge of the language of case management
  • Link the role of case management with the needs of homeless clients
  • Initial contact and observation of one or more case managers
  • Understand the relationship of the theology of the Trinity to the healing process

Week Two

Case Management: Concepts and Skills

  • Understand a broad range of case management responsibilities
  • Analyze job descriptions for accepted core functions expected from case managers
  • Learn about necessary ethical behaviors and issues of confidentiality
  • Understand relationship of negative client response to inadequate staff training in cultural competency
  • Relate responsibilities of advocacy, ethics, respect, and cultural sensitivity to core responsibilities

Week Three

Case Management:  Interviewing

  • Understand basic theories of motivation
  • Develop proficiency in asking open ended, client centered questions that elicit client motivation for change

Week Four

Case Management:  Intake and Assessment
  • Understand and observe the importance and process of a multidimensional assessment
  • Utilize forms to assist in organizing assessment information
  • Practice skills needed to formulate a case plan specialized to individual needs and goals in a way that promotes dignity

Week Five

Case Management: Responding to Clients with Mental Illness

  • Awareness of opportunities available for clients with mental illness

Week Six

Case Management:  Special Needs

  • Compare the strategies for case management for various special needs
  • Awareness of basics regarding mental health issues for the homeless
  • Understand the effect of the culture of poverty on case management practice

Week Seven

Case Management: Developing a Case Plan

  • Understand the value and use of the case plan
  • Apply knowledge for a written plan
  • See the benefit of team participation
  • Understand the dynamics of team participation
  • Know procedures for termination and transition of clients

Week Eight

Case Management:  Using Support Services

  • Understand the opportunities and responsibilities of cooperating within the community of service providers
  • Recognize practices that ensure client success in accessing available resources
  • Realize own limitations and see value of networking
  • Become thoroughly familiar with emergency services in the community and when and how to make use of them

Week Nine

Case Management:  Legal Responsibilities

  • Overview knowledge of laws affecting clients within own state
  • Recognize legal responsibilities in case management


Course Materials & Tuition 

Case Management: An Introduction to Concepts and Skills, ISBN: 978-0925065742 $37.00



Total Cost of Course  


Before paying for the course using the "Add to Cart" process you must be an enrolled student with City Vision University and have read the Cancellations and Settlements page. For Admission and Enrollment procedures please visit our Enroll Now page.